Frequently Asked Questions
Q.Do you have a resort fee? If so, what's included?
Yes, we charge a $25 per night resort fee inclusive of taxes. This nightly fee includes a daily Continental Breakfast Buffet, 3-Hour Wine & Cheese Reception, all-day Refreshments, High-Speed Wireless Internet, Bottled Water, Turn down Service, Free Local and Toll-Free Calls, Fax and Package Service, Daily Newspapers, 20% off when dining at Bread & Tulips, Health Club Passes and more!
Q.Does Hotel Giraffe offer a Hot Breakfast?
While we do offer a deluxe continental breakfast, we understand that some prefer to have a heartier meal in the morning. For those who would like to have a full hot breakfast we recommend Sarabeth’s. it is just steps from our door and it is known as one of the best breakfast and brunch spots in NYC. They also deliver to the Hotel!
Q.Is Hotel Giraffe wheelchair accessible?
Yes, Hotel Giraffe is ADA accessible:
- Accessible Public Entrance
- Accessible public restrooms
- Accessible meeting space/event space
- Accessible Restaurant
- Accessible Computer Station
- The hotel's parking is valet only
- Ability to arrange for Accessible Public Transportation
- Hotel guestrooms television have closed captioning ability
Q.Does Hotel Giraffe Have Accessible Guestrooms?
Yes, we do! We offer two room types that are Accessible
- The Classic King Accessible with a bathtub
- The Classic King Accessible with a roll-in shower*
Both are equipped with:
- strobe light visual alarms
- portable smoke detectors
- lowered peepholes in main door
- regulation handle bars in bathroom
- regulation height for in-room amenities & appliances (36 inches from floor)
- ADA Shower seat available upon request
*Classic King guestroom with Roll In shower offers a completely barrier free bathroom for full mobility
Rooms can be reserved online, by phone or by email!
Q.Does any of the staff at Hotel Giraffe speak my language?
Languages Spoken at Hotel Giraffe currently are Albanian, Armenian, Czech, Slovak, Romanian, French, Spanish, Hungarian, Polish, and of course, English.
Q.What do I need to know about your credit card procedures?
Guests must provide a credit card to the hotel at time of check in to guarantee the hotel charges. We recommend you do not use a debit card for this. When you arrive and register, we must get authorization approval from your bank or card issuer for the amount equal to the room and taxes due for the stay as well as an additional $100 per day to allow for incidental charges during your stay such as phone service, room service, valet service and more.
Q.How do I get the best deal?
The easiest way to make sure you get the best deal is to book direct! If you see a better deal through an online travel agency, let us know. We will always make sure to offer the best rate possible.
Q.Does Hotel Giraffe by Library Hotel Collection have a loyalty program?
No, but we encourage guests to become a member by signing up for special offers from the Library Hotel Collection.
Q.Do you allow smoking?
Hotel Giraffe is a smoke free hotel. Guests who wish to smoke must go outdoors. Our Rooftop Garden is also available when it is not booked for a private event. There is a $250 clean up fee for anyone who breaks this policy.
Q.When is Check in and Check out time?
Check-in time is 3:00PM. We try our best to accommodate all early check-ins but since we're a small hotel, we cannot make any guarantees. If you arrive before 3PM and your room is not ready, we will be happy to store your luggage for you.
Check-out time is 1:00PM. Occasionally, we can extend a late check-out for an additional fee. Please call our Front Desk if your departure is delayed. We will make every effort to accommodate you.
Q.Forgot something? Need something extra in your room to be more comfortable? Just let us know! We keep many items on hand for the comfort of our guests.
• Coffee/Tea Maker
• Foam Mattress Topper
• Memory Foam Pillows
• Sleep phone System and so much more
Q.Does Hotel Giraffe allow pets?
While we love our furry friends, our hotel is very small and unfortunately, we do not accept pets at this time. Guests that need service animals for some extra help are more than welcome to bring them along.
Q.What is on the menu for Breakfast?
Breakfast is served daily in our Grand Lobby. Selections include: hot oatmeal, hard-boiled eggs, whole wheat toast, assorted croissants, mini-muffins, Danish and scones, bagels with cream cheese, peanut butter, preserves and butter, fresh whole fruit and fruit salad with melon and berries, fresh orange, apple and cranberry juice, assorted cereals, assorted yogurts, and a selection of international coffees and teas.
Soy milk and gluten free options are available upon request. Please advise the hotel in advance so we can accommodate these requests, as they are not available unless requested.
Breakfast is served Monday - Friday 7 am - 10:30 am; Saturday & Sunday 7 am - 11 am.
Q.Can I request a quiet room or a high floor?
All of our rooms are surprisingly quiet. Our windows are double-paned, and face either 26th Street or Park Avenue South. Each floor in our hotel has the same room layout, so depending on which room you have booked also determines which street you are facing. Although our first priority is to accommodate your room type, we keep in mind your request for a quiet room or a high floor. Since we are a small hotel or only 72 rooms and 11 sleeping room floors, please do not be disappointed if we cannot fulfill all requests.
Q.Do you have a fitness center onsite?
Unfortunately, since we are a small hotel, we do not have a fitness center on the property. However, we offer passes to the New York Sports Club which is equipped with a sauna, weights and exercise machines only 3 blocks away.
Q.Do you offer Laundry/Dry Cleaning Service?
Absolutely! We offer same day dry cleaning and laundry service for articles handed in before 9:00am Monday to Saturday. Laundry/Valet bags and forms are available in the bedroom closet.
Q.Do you have afternoon tea and snacks?
Yes, in our Grand Lobby you can find afternoon tea, coffee, cappuccino, espresso, cafe au lait, along with cookies and pastries which are always available daily. And don't forget our evening reception hosted every night, including Prosecco, wines, cheeses, and crudite from 5-8 pm.
Q.How can I book a group stay?
Any booking of 5 or more rooms is considered a group and must be reserved by our Sales Office. One of the team members would be delighted to help you!
Why You'll Love Hotel Giraffe
- All included in our Resort Fee of just $25 per night
- Deluxe Continental Breakfast every morning
- Refreshments in our grand lobby throughout the day
- 3 Hour Wine & Cheese Reception every evening
- High Speed Wireless Internet
- Bottled Water and Turn Down Service
- Local Calls and Toll Free Calls
- Fax and Package Services
- 20% Discount when dining at our in-house restaurant, Bread & Tulips
- Passes to nearby New York Sports Club and more!
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