Frequently Asked Questions
Q.Do you have a Resort Fee?
Yes, we charge a $25 per night resort fee inclusive of taxes. This nightly fee includes daily Continental breakfast, all-day refreshments including coffee, tea, soft drinks, health bars and fresh fruit, WIFI, bottled Water, free local, and toll-free calls, fax and package service and digital access to The New York Times.
Q.Is Hotel Giraffe wheelchair accessible?
Yes, Hotel Giraffe is ADA accessible:
- Accessible Public Entrance
- Accessible public restrooms
- Accessible meeting space/event space
- Accessible Restaurant
- Accessible Computer Station
- The hotel's parking is valet only
- Ability to arrange for Accessible Public Transportation
- Hotel guestrooms television have closed captioning ability
Q.Does Hotel Giraffe Have Accessible Guestrooms?
Yes, we do! We offer two room types that are Accessible
- The Classic King Accessible with a bathtub
- The Classic King Accessible with a roll-in shower*
Both are equipped with:
- strobe light visual alarms
- portable smoke detectors
- lowered peepholes in main door
- regulation handle bars in bathroom
- regulation height for in-room amenities & appliances (36 inches from floor)
- ADA Shower seat available upon request
*Classic King guestroom with Roll In shower offers a completely barrier free bathroom for full mobility
Rooms can be reserved online, by phone or by email!
Q.When is Check in and Check out time?
Check-in time is 3:00PM. We try our best to accommodate all early check-ins but since we're a small hotel, we cannot make any guarantees. If you arrive before 3PM and your room is not ready, we will be happy to store your luggage for you.
Check-out time is 1:00PM. Occasionally, we can extend a late check-out for an additional fee. Please call our Front Desk if your departure is delayed. We will make every effort to accommodate you.
Q.Do you offer parking?
Yes, Valet Parking is available for your convenience. The rate is $75 per 24-hour period for any vehicle type. Please note there are no in-and-out privileges at the garage
Q.Does Hotel Giraffe speak my language?
Languages Spoken at Hotel Giraffe currently are Albanian, Armenian, Czech, Slovak, Romanian, Spanish, Hungarian, Polish, and of course, English.
Q.What do I need to know about your credit card procedures?
Guests must provide a credit card to the hotel at time of check in to guarantee the hotel charges. We recommend you do not use a debit card for this. When you arrive and register, we must get authorization approval from your bank or card issuer for the amount equal to the room and taxes due for the stay as well as an additional $100 per day to allow for incidental charges during your stay such as phone service, room service, valet service and more.
Q.Do you allow smoking?
Hotel Giraffe is a smoke free hotel. Guests who wish to smoke must go outdoors. Our Rooftop Garden is also available when it is not booked for a private event. There is a $250 clean up fee for anyone who breaks this policy.
Q.Is there an age requirement for checking into Hotel Giraffe?
Yes. Hotel Giraffe requires all guests to be at least 21 years or older in order to check into the hotel. All guests will be asked to provide a credit card and valid form of ID upon arrival. Children are always welcome, but they must be accompanied by an adult who is 21 years or older at all times.
Q.Forget something at home? Check with us, we may have what you need!
•Tooth Brush/Tooth Paste
• Razor/Shaving Cream
• Coffee/Tea Maker
• Foam Mattress Topper
• Memory Foam Pillows and so much more
Q.Does Hotel Giraffe allow pets?
While we love our furry friends, our hotel is very small and unfortunately, we do not accept pets at this time. Guests that need service animals for some extra help are more than welcome to bring them along.
Q.Can I request a quiet room or a high floor?
All of our rooms are surprisingly quiet. Our windows are double-paned, and face either 26th Street or Park Avenue South. Each floor in our hotel has the same room layout, so depending on which room you have booked also determines which street you are facing. Although our first priority is to accommodate your room type, we keep in mind your request for a quiet room or a high floor. Since we are a small hotel or only 72 rooms and 11 sleeping room floors, please do not be disappointed if we cannot fulfill all requests.
Q.Do you offer Laundry/Dry Cleaning Service?
Absolutely! We offer same day dry cleaning and laundry service for articles handed in before 9:00am Monday to Saturday. Laundry/Valet bags and forms are available in the bedroom closet.
Q.How can I book a group stay?
Any booking of 5 or more rooms is considered a group and must be reserved by our Sales Office. One of the team members would be delighted to help you!
Q.How do I get the best deal?
The easiest way to make sure you get the best deal is to book direct! If you see a better deal through an online travel agency, let us know. We will always make sure to offer the best rate possible.
Enjoy our Hospitality
- Included in the daily Resort Fee of $25.00 per day a wealth of amenities to help you feel more at home:
- Continental Breakfast served daily from 7am to 10am in our Grand Lobby
- Refreshments such as coffee, tea and health bars available 24 hours in our Grand Lobby
- In-room bottled water
- Digital access to The New York Times
- High-Speed Wireless Internet Access
- Local and Toll-Free Calls
- Fax and Package Service
- Luggage Storage
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