Frequently Asked Questions
Q.Does Hotel Giraffe offer a Hot Breakfast?
While we do offer a deluxe continental breakfast, we understand that some prefer to have a heartier meal in the morning. For those who would like to have a full hot breakfast we recommend Sarabeth’s. it is just steps from our door and it is known as one of the best breakfast and brunch spots in NYC. They also deliver to the Hotel!
Q.Is Hotel Giraffe wheelchair accessible?
The Hotel Giraffe is wheelchair accessible and offers King Bedded Guestrooms and amenities that are accessible to persons with disabilities. Please feel free to contact our concierge or reservations manager for assistance in reserving these rooms for your stay.
Q.Does any of the staff at Hotel Giraffe speak my language?
Languages Spoken at Hotel Giraffe currently are Albanian, Armenian, Czech, Slovak, Romanian, French, Spanish, Hungarian, Polish, and of course, English.
Q.What do I need to know about your credit card procedures?
Guests must provide a credit card to the hotel at time of check in to guarantee the hotel charges. We recommend you do not use a debit card for this. When you arrive and register, we must get authorization approval from your bank or card issuer for the amount equal to the room and taxes due for the stay as well as an additional $100 per day to allow for incidental charges during your stay such as phone service, room service, valet service and more.
A hold may be placed on your card account for the full authorized amount, through your date of check-out and such hold may not be released for 72 hours from the date of check-out or longer at the discretion of your card issuer. Our tip for travelers is whether you stay with us or at any other hotel, please be sure before your stay to secure a credit limit on your card that will comfortably allow for your room and taxes as well as the pre-authorization for incidentals plus all the shopping and activities you’ll want to enjoy in NYC.
Prepaying your stay before you arrive will get you the best rate on our website and will also limit the amount we authorize to just the $100 per day for incidentals. If you have any questions, please feel free to contact us at email@example.com or visit our Tips For Travelers blog for more information on Credit Procedures: http://www.libraryhotelcollection.com/blog/?p=43
Q.How do i get the best deal?
The easiest way to make sure you get the best deal is to book direct! If you see a better deal through an online travel agency, let us know. We will always make sure to offer the best rate possible.
Q.Does Hotel Giraffe by Library Hotel Collection have a loyalty program?
Most loyalty programs offer their members access to special amenities such as complimentary breakfast or a managers cocktail hour, but here at Hotel Giraffe we offer that to all of our guests, no matter what!
Q.Do you allow smoking?
Hotel Giraffe is a smoke free hotel. Guests who wish to smoke must go outdoors. Our Rooftop Garden is also available when it is not booked for a private event. There is a $250 clean up fee for anyone who breaks this policy.
Q.When is Check in and Check out time?
Check-in time is 3:00PM. We try our best to accommodate all early check-ins but since we're a small hotel, we cannot make any guarantees. If you arrive before 3PM and your room is not ready, we will be happy to store your luggage for you.
Check-out time is 1:00PM. Occasionally, we can extend a late check-out for an additional fee. Please call our Front Desk if your departure is delayed. We will make every effort to accommodate you.
Q.Forgot something? Need something extra in your room to be more comfortable? Just let us know! We keep many items on hand for the comfort of our guests.
• Coffee/Tea Maker
• Foam Mattress Topper
• Memory Foam Pillows
• Sleepphone System
• and so much more
Q.Doe Hotel Giraffe allow pets?
While we love our furry friends, our hotel is very small and unfortunately, we do not except pets at this time. Guests that need service animals for some extra help are more than welcome to bring them along.
Q.What is on the menu for Breakfast?
Breakfast is served daily in our Grand Lobby. Selections include: hot oatmeal, hard-boiled eggs, whole wheat toast, assorted croissants, mini-muffins, Danish and scones, bagels with cream cheese, peanut butter, preserves and butter, fresh whole fruit and fruit salad with melon and berries, fresh orange, apple and cranberry juice, assorted cereals, assorted yogurts, and a selection of international coffees and teas. Soy milk and gluten free options are available upon request. Please advise the hotel in advance so we can accommodate these requests, as they are not available unless requested. Our guests are also welcome to have a guest, friend or family member join them for breakfast, with our compliments. Monday - Friday 7 am - 10:30 am; Saturday & Sunday 7 am - 11 am.
Q.Can I request a quiet room or a high floor?
All of our rooms are surprisingly quiet. Our windows are double-paned, and face either 26th Street or Park Avenue South. Each floor in our hotel has the same room layout, so depending on which room you have booked also determines which street you are facing. Although our first priority is to accommodate your room type, we keep in mind your request for a quiet room or a high floor. Since we are a small hotel or only 72 rooms and 11 sleeping room floors, please do not be disappointed if we cannot fulfill all requests.
Q.Do you have a fitness center onsite?
Unfortunately, since we are a small hotel, we do not have a fitness center on the property. However, we offer complimentary passes to the New York Sports Club which is equipped with a sauna, weights and exercise machines only 3 blocks away.
Q.Do you offer Laundry/Dry Cleaning Service?
Absolutely! We offer same day dry cleaning and laundry service for articles handed in before 9:00am Monday to Saturday. Laundry/Valet bags and forms are available in the bedroom closet.
Q.Do you have afternoon tea and snacks?
Yes, in our Grand Lobby you can find complimentary afternoon tea, coffee, cappuccino, espresso, cafe au lait, along with cookies and pastries which are always available daily. And don't forget our evening reception hosted every night, including Prosecco, wines, cheeses, and crudite from 5-8 pm.
Q.How can I book a group stay?
Any booking of 5 or more rooms is considered a group and must be reserved by our Sales Office. Please contact the Sales Department at 212-894-0492, and one of the team members would be delighted to help you!
Why You’ll Love Hotel Giraffe
- Free High Speed Internet
- Complimentary continental breakfast
- Complimentary refreshments in our grand lobby
- Wine & cheese reception, evenings from 5pm-8pm
- Free bottled water, turn down service
- Free health club passes and more!
- All guests receive a 20% discount when dining at our in-house restaurant, Bread & Tulips!
- Never pay a "Facilities Fee" like at other NYC hotels
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